Our experience at the hotel was excellent! The location couldn't have been more central, and the staff were incredibly friendly and helpful. They even upgraded us to a larger room with a balcony for free, as it was available. The complimentary provision of water in the room was a nice touch, and everything was clean and in perfect working order. We also utilized the laundry service, which was quick and reasonably priced. The 24-hour reception was extremely helpful and ensured a smooth stay. Overall, it was a fantastic experience that I would recommend to anyone!
Dilovan
лютий 2024 р.
It was simple but worked well for our two nights stay. Breakfast was good, nice choices.
Toni-michelle
січень 2025 р.
We loved our stay here, the staff were very friends and accommodating. They were always able to help us out. The breakfast was delicious and had plenty of savoury and sweet food to chose from. We also were able to use the spa facilities which were brilliant and also the pool and rooftop bar. We found the location very great as it is very near the St Joseph’s Cathedral and plenty of other places to eat/ things to do. We would definitely like to come back here again!
Lucy
травень 2025 р.
Amazing central location, extremely helpful staff, great and spacious room with functional bathroom. I think we were upgraded to a really nice room as it was on the 6th floor, with a balcony and Church view - absolutely delightful! Good breakfast buffet selection, they even have two high chairs for babies.
Anne-marie
березень 2025 р.
- Mr Dong was very welcoming during check-in. James, staff very helpful suggesting New Quarter to see. - Mr. Harry was friendly and supportive and Ms. Rose was helpful in suggesting shops. Overall all Staff very friendly. - That is wonderfully comfortable - Excellent, hot water temperature for the shower - Housekeeping needs improvement had to notify front desk of basic essentials needed - Breakfast offers a nice variety and selections of foods - Staff very helpful and friendly, and tried to accommodate all requests when reported - Location very good and within short, walking distances to shops, restaurants, and tourist attractions - Yes, recommendations to stay. Here is very good
Sheila
липень 2024 р.
The staff were very friendly, accommodating and friendly as soon as we arrived. They also upgraded our room because we stayed during a quiet period. The hotel was also very accommodating with storing our bags on check-out day which was very easy. Thank you to the staff and Ms. Rose.
Amy
травень 2025 р.
The best Hotel in Hanoi. We got the perfect time in our Vacation . Tks Harry, Kimmie a lot for your organization our trip to Halong, Ninh Binh and Sapa😍 The best location, space and comfortable room with Balcony - Church view. Specially We enjoy very much with the time in Swimming Pool at the Splendid group Hotel. Hightly recoomend. Will be back next trip to Hanoi. Thanks again for the all staff make the best Customer Service.
Tomaz
травень 2025 р.
Staff very friendly and rooms a good size.
Annette
травень 2025 р.
A great room, very comfortable and clean. And extremely friendly staff. We checked out in the morning and had our flight late evening. We were offered not only to keep our luggage in the hotel, but also time to relax before our drive to the airport (including tea), and we were offered to have a shower after a day walking across Hanoi. (All this without us asking about it.) A big thank you from us!
Alexander
березень 2025 р.
Beautiful small hotel. Fantastic location - walkable to all the old quarter sights, the Lake , Dong Xuan Market, Train Street ... The staff were a real highlight of our stay - they were so welcoming and helpful!They can help you with all everthing you need, even giving tips about avoiding potential scams on the streets of Hanoi, best tour package trip to Sapa and Ninh Binh . I would definitely stay here again.
Charlie
квітень 2024 р.
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